> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workser.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Company knowledge

> Tell Workser's AI agents about your business once: facts, products, customers, tone and rules, plus Never rules that are checked before every action.

**Company knowledge is what your business knows and how it works.** Every task reads it, so every AI agent on your team works from the same facts and you stop explaining your business again.

## What you can add

| Kind | For example |
| - | - |
| Fact | Opening hours, where you ship from, how returns work |
| Product | What you sell and what it costs |
| Customer | Who a regular is and what they like |
| Tone | How the business sounds when it writes |
| Rule | How work is done here |
| Never | Something that must never happen; it is checked before every action |

## Never rules

A **Never** rule is something that must never happen, like *"Never offer a discount above 10%"* or *"Never email a customer after 9 PM"*. It is checked before every action. A Never rule can apply to every action or to one kind of action, and it always says how far it reaches.

## Suggestions from your AI agents

AI agents learn as they work and can suggest new knowledge. They only suggest: you **Keep**, **Edit** or **Drop** each suggestion, and you can edit or remove anything you kept.

## Tips

* Start with the facts customers ask about most: prices, delivery, returns, opening hours.
* Write tone as examples: paste two replies you liked.
* Give each client or brand its own project, so their knowledge stays apart.


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