Company knowledge - Workser Docs

Company knowledge is what your business knows and how it works. Every task reads it, so every AI agent on your team works from the same facts and you stop explaining your business again.

What you can add

Kind	For example
Fact	Opening hours, where you ship from, how returns work
Product	What you sell and what it costs
Customer	Who a regular is and what they like
Tone	How the business sounds when it writes
Rule	How work is done here
Never	Something that must never happen; it is checked before every action

Never rules

A Never rule is something that must never happen, like “Never offer a discount above 10%” or “Never email a customer after 9 PM”. It is checked before every action. A Never rule can apply to every action or to one kind of action, and it always says how far it reaches.

Suggestions from your AI agents

AI agents learn as they work and can suggest new knowledge. They only suggest: you Keep, Edit or Drop each suggestion, and you can edit or remove anything you kept.

Tips

Start with the facts customers ask about most: prices, delivery, returns, opening hours.
Write tone as examples: paste two replies you liked.
Give each client or brand its own project, so their knowledge stays apart.